Her diverse background includes:
- Clinical Operations & Leadership
- Clinical Quality Management & Improvement
- Performance Improvement
- Patient Safety & Risk Management
- Patient & Staff Engagement
- Academic Detailing
- Joint Commission Readiness & Hospital Accreditation
- HEDIS, MIPS, CMS Clinical Measures & Value-Based Programs
- Six Sigma Master Black Belt (Process Improvement & Change Management)
- Project Management Certification.
Toi has worked alongside public and private stakeholders as part of nationally recognized initiatives such as: CMS Transforming Clinical Practice Initiative (TCPI), Los Angeles Practice Transformation Network (LAPTN SANS), and LA Care’s Transform LA and MeasureUp D-SNP Programs. She has supported providers in delivering whole-person care, strengthening team-based workflows, and achieving compliance deliverables under state and federal quality initiatives.
Toi is also a skilled technical strategist, known for helping practices:
- Optimize EMR workflows and data mapping
- Resolve reporting gaps in Clinical Quality Measures
- Improve metrics in: Chronic Disease, Blood Pressure Control, Diabetes Management, Depression Screening, Cancer Screenings, Pediatrics Clinical Measures
- Develop job aids, easy-to-use tracking tools and patient surveys tailored to unique workflows and populations.
Her work bridges the gap between strategy and implementation — delivering practical solutions that increase incentive earnings, streamline operations, and enhance patient outcomes, within underserved and diverse communities.
